1. Imprint

Imprint (Impressum)

Information pursuant to § 5 DDG (Digitale-Dienste-Gesetz)

Victoria Kelly Steg Spitzstr. 2 82110 Germering Germany

Trading as Victoria Kelly Yates (relationship and dating coaching) and Victoria Kelly Creative (personal brand strategy for coaches).

This imprint applies to:

Contact Email: hello@victoriakellyates.com
or contact form at https://victoriakellyates.com/

VAT As a small business within the meaning of § 19 UStG, no VAT is charged.

Responsible for content pursuant to § 18 (2) MStV Victoria Kelly Steg, address as above

Consumer dispute resolution We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

2. Privacy Policy

Privacy Policy

Last updated: 26.10.2026

This privacy policy explains how personal data is processed when you visit victoriakellyates.com, buy from or sign up through one of my Stan stores, book a session, subscribe to my newsletter or contact me on Instagram. It applies to both of my brands, Victoria Kelly Yates and Victoria Kelly Creative, which are run by the same business.

1. Controller Victoria Kelly Steg Spitzstr. 2, 82110 Germering, Germany Email: hello@victoriakellyates.com

I am not legally required to appoint a data protection officer.

2. Legal bases I process personal data on the following legal bases of the GDPR:

  • your consent (Art. 6 (1)(a) GDPR)

  • performing a contract with you or taking steps before one (Art. 6 (1)(b) GDPR)

  • legal obligations, e.g. tax and accounting rules (Art. 6 (1)(c) GDPR)

  • my legitimate interests (Art. 6 (1)(f) GDPR), e.g. running a secure website and preventing fraud

  • for sensitive information you choose to share in coaching (e.g. about your health or emotional wellbeing): your explicit consent (Art. 9 (2)(a) GDPR)

3. Website (Squarespace) My website is hosted by Squarespace Ireland Limited, Le Pole House, Ship Street Great, Dublin 8, Ireland. When you visit it, technical data is processed automatically (e.g. IP address, browser, device, date and time of access, pages visited) to deliver the site and keep it secure (Art. 6 (1)(f) GDPR).

Cookies and similar technologies that are not strictly necessary are only used with your consent, which you give or refuse through the cookie banner (§ 25 TDDDG, Art. 6 (1)(a) GDPR). You can change your choice at any time via "Manage Cookies". [If used: I use Squarespace Analytics to understand how the site is used, only with your consent.]

4. Online stores and purchases (Stan) My digital products, courses, masterclasses, freebies and bookings for both brands are offered through Stan, operated by Stan with Me, Inc., 99 Wall Street, Suite 917, New York, NY 10005, USA. When you buy, book or sign up there, I receive your name, email address, details of your order and any information you enter in the checkout form. I use this to complete the contract, give you access to your product and send related messages (Art. 6 (1)(b) GDPR) and to meet tax obligations (Art. 6 (1)(c) GDPR).

5. Payment processing Payments are processed by Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. Your payment details go directly to the payment provider; I do not see your full card or account details. The legal basis is the performance of the contract (Art. 6 (1)(b) GDPR) and, for fraud prevention, legitimate interests (Art. 6 (1)(f) GDPR). The payment providers may also process data as independent controllers under their own privacy policies.

6. Booking calls and 1:1 sessions Calls and sessions are booked through Stan's booking feature, which is synced with Google Calendar (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). Sessions take place online via Google Meet. Processing is for performing the contract or for taking steps before one, e.g. a free intro call (Art. 6 (1)(b) GDPR).

Anything you share in a coaching session is treated confidentially. If I take notes, they are stored securely, used only to support your coaching and not shared with anyone. Where they include sensitive information, this is based on your explicit consent (Art. 9 (2)(a) GDPR), which you can withdraw at any time.

7. Newsletter and free downloads (Kit) If you sign up for my newsletter or download a freebie, your email address [and first name] are processed by Kit (ConvertKit LLC, USA) to send you the freebie and my emails, based on your consent (Art. 6 (1)(a) GDPR). Signing up uses a double opt-in: you only receive emails after confirming your address. Where a freebie is offered in exchange for joining the newsletter, this is stated clearly on the sign-up page.

My emails measure whether they are opened and which links are clicked, so I can improve them. You can unsubscribe at any time via the link in every email; your data is then removed from the newsletter list.

8. Instagram and automated messages (Meta, ManyChat) I run the Instagram accounts @victoriakellyates and @victoriakellycreative. For the statistics Instagram provides about these accounts, I am jointly responsible with Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland (Art. 26 GDPR). Meta processes your data under its own privacy policy; you can exercise your rights with Meta or with me.

If you message one of my accounts or reply with a keyword, the conversation may be handled with ManyChat (ManyChat, Inc., USA), for example to send you a link you asked for. This processes your Instagram username, your messages and, if you provide it, your email address. The legal basis is your request (Art. 6 (1)(b) GDPR) and my legitimate interest in answering messages efficiently (Art. 6 (1)(f) GDPR).

9. Contacting me by email If you email me, I process your message and contact details to reply (Art. 6 (1)(b) or (f) GDPR). Emails are handled by your email provider, e.g. Google Workspace – Google Ireland Limited.

10. Transfers outside the EU Some of the providers named above are based in the USA or may process data there. Transfers take place either because the provider is certified under the EU-U.S. Data Privacy Framework (Art. 45 GDPR) or on the basis of the EU Standard Contractual Clauses (Art. 46 GDPR).

11. How long data is kept I keep personal data only as long as needed for the purpose it was collected for. Invoices and other accounting records are kept for 8 years and business correspondence for 6 years, as required by German tax and commercial law (§ 147 AO, § 257 HGB). Coaching notes are deleted 3 years after our last session at the latest. Newsletter data is kept until you unsubscribe.

12. Your rights You have the right to:

  • access the data I hold about you (Art. 15 GDPR)

  • have it corrected (Art. 16 GDPR)

  • have it deleted (Art. 17 GDPR)

  • restrict its processing (Art. 18 GDPR)

  • receive it in a portable format (Art. 20 GDPR)

  • withdraw any consent at any time, with effect for the future (Art. 7 (3) GDPR)

Right to object: where I process your data based on legitimate interests, you can object at any time on grounds relating to your particular situation (Art. 21 GDPR). You can object to any use of your data for direct marketing at any time, without giving reasons.

To use any of these rights, just email hello@victoriakellyates.com.

You also have the right to complain to a data protection authority. The authority responsible for me is the Bayerisches Landesamt für Datenschutzaufsicht (BayLDA), Promenade 18, 91522 Ansbach, Germany.

13. Required data and automated decisions You don't have to give me any data, but without your name, email and payment details I can't complete a purchase or booking. I do not use automated decision-making or profiling within the meaning of Art. 22 GDPR.

14. Changes I update this policy when my services or the tools I use change. The current version is always on this page.

3. Terms and Conditions

Terms and Conditions

Last updated: 26.10.2026

§ 1 Scope and contract partner (1) These terms apply to all contracts concluded through my website, my Stan stores, by email or through Instagram, for both of my brands, Victoria Kelly Yates and Victoria Kelly Creative. (2) Your contract partner is Victoria Kelly Steg, Spitzstr. 2, 82110 Germering, Germany, email: hello@victoriakellyates.com. (3) A "consumer" is anyone who buys for purposes that are mainly outside their trade, business or profession (§ 13 BGB). A "business customer" is anyone who buys in the course of their trade, business or profession, e.g. as a self-employed coach (§ 14 BGB). Where a clause only applies to one of these groups, this is stated. (4) Conflicting terms of business customers do not apply unless I agree to them in writing.

§ 2 What I offer (1) Victoria Kelly Yates offers relationship, dating and personal development coaching, meditations, digital products, online courses, live online events and live in-person retreats. (2) Victoria Kelly Creative offers personal brand strategy coaching, content and marketing support for coaches, including digital products, masterclasses, online courses and 1:1 sessions. (3) The exact content of each product or service is described on its product page.

§ 3 Conclusion of contract (1) The products shown in my stores are not a binding offer but an invitation to order. (2) By clicking the purchase or booking button, you make a binding offer. The contract is concluded when you receive the order or booking confirmation by email, or, for digital products, when access is provided. (3) The contract language is English. I do not store the contract text in a way you can access later; please save your confirmation email.

§ 4 Prices and payment (1) The prices shown at checkout are final prices. All prices include statutory VAT. (2) Payment is made via the payment methods offered at checkout and is due immediately.

§ 5 Delivery and access (1) Digital products are delivered immediately after payment by email and/or download link. (2) Online courses and masterclass recordings are available for the lifetime of the course. (3) You are responsible for having a suitable device, internet connection and software.

§ 6 1:1 sessions and calls (1) Sessions take place online via video call at the booked time. (2) You can cancel or reschedule free of charge up to 48 hours before the session. Sessions cancelled later or missed without notice count as held, unless you were not responsible for the cancellation. You are free to show that I suffered no loss or a lower loss. (3) If I have to cancel a session, I will offer you a new date or refund the session in full.

§ 7 Nature of the services (1) Coaching is not psychotherapy, medical treatment or legal or financial advice, and it does not replace them. If you are in psychological or medical treatment, please speak to your therapist or doctor before starting coaching. (2) You remain responsible for your own decisions and actions. I cannot guarantee any particular result, such as a relationship outcome, follower growth, reach or revenue. (3) All content is provided for educational and informational purposes.

§ 8 Rights of use (1) Digital products, courses and materials are protected by copyright. You receive a simple, non-transferable right to use them for your own personal purposes; business customers may use templates and frameworks within their own business. (2) Sharing, reselling, copying or publishing the materials, or giving access to third parties, is not permitted.

§ 9 Liability (1) I am liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. (2) For slight negligence, I am only liable for breaches of essential contractual obligations (obligations that make proper performance of the contract possible and on which you may regularly rely), limited to the damage that is foreseeable and typical for this kind of contract. (3) These limitations also apply to my agents and assistants.

§ 10 Right of withdrawal for consumers Consumers have a right of withdrawal as described below. Business customers do not have a statutory right of withdrawal.

Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform me (Victoria Kelly Steg, Spitzstr. 2, 82110 Germering, Germany, email: hello@victoriakellyates.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is enough to send your communication before the withdrawal period has expired.

Effects of withdrawal If you withdraw from this contract, I will reimburse all payments received from you without undue delay and at the latest within fourteen days from the day I am informed of your decision to withdraw. I will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

If you requested that services begin during the withdrawal period, you must pay me an amount in proportion to the services provided until you informed me of your withdrawal, compared to the full scope of the contract.

Early expiry of the right of withdrawal

  • Digital content (downloads, recordings, online courses): your right of withdrawal expires once I have begun performing the contract, after you have (1) expressly agreed that I begin before the withdrawal period ends, (2) confirmed that you know you lose your right of withdrawal by agreeing to this, and (3) received a confirmation of the contract from me on a durable medium (e.g. email).

  • Services (1:1 sessions): your right of withdrawal expires once the service has been fully performed, if I only began after you expressly requested this and confirmed that you know you lose your right of withdrawal once the contract has been fully performed.

Model withdrawal form (If you want to withdraw from the contract, please fill in this form and send it back.)

To: Victoria Kelly Steg, Spitzstr. 2, 82110 Germering, Germany, hello@victoriakellyates.com

I/We () hereby give notice that I/We () withdraw from my/our () contract for the purchase of the following goods () / the provision of the following service (*):

Ordered on () / received on (): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is sent on paper): Date:

(*) Delete as appropriate.

§ 11 Final provisions (1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law does not remove the protection of mandatory provisions of the country where they habitually reside. (2) If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes is my place of business. (3) If any provision of these terms is invalid, the remaining provisions stay in effect. (4) I am neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.